Accelerated Claims manages the medical claims of motor vehicle and workplace accident victims that present in a hospital's Emergency Department (ED). These claims represent the worst performing revenue stream for the hospital. Hospitals that implement our service enjoy significant increased cash flow and improved patient satisfaction.
Quite simply, ACI offers a better process. Our model is unique in that we staff the Hospital ED. This enables us to consistently provide superior service to our partner hospitals and to their patients.
We believe that a great a relationship is one of the most important components of our business. Building relationships with all parties involved significantly increases our ability to manage accounts more effectively and with greater efficiently. By leveraging these relationships, our partner hospitals will be able to realize maximum reimbursement on these specific types of accounts.
We Believe Auto accidents are always sudden and traumatic events. No one leaves their home planning on being involved in such an experience. No matter how extensive the damage, this event can be substantially inconvenient if not life altering. By never losing sight from the patient's vantage point, ACI is in a much better position to provide the compassionate customer service the patient deserves, while also increasing revenue for the hospital.
We believe in a benevolent approach to revenue recovery. Account management and revenue recovery should not exclusively benefit the hospital's bottom line, but extend an empathetic and kindhearted hand to the patients whose accounts we handle. We believe an informed patient is a more satisfied patient. The best way to facilitate this type of relationship is meeting with the patient is in person.
We believe patients want their bills paid as long as the process is fair. ACI's onsite staff ensures the patients' understanding of this complicated process so they know what to expect during this difficult time. In our experience, this understanding further increases patient satisfaction.
We believe in an open line of communication. Once this is established with the patient, mutual understanding forms - which leads to better account resolution. This enables ACI to handle any issues in a quick, efficient manner resulting in more timely payments to the hospital.
We believe hospitals CAN get paid on these accounts. Statistics show that far too many MVA accounts fall into self pay status. As a direct result, the typical reimbursement rate is much lower than what it should be. Our partner hospitals enjoy increased reimbursement rates on MVA's directly comparable to commercial healthcare payers. Since the Hospital ED is often the first to treat an MVA patient, shouldn't the hospital be the first provider paid? We believe they should.